Success is teamwork.

Our Success Manager is part of your project. Specialized in your industry and driven to get the most out of your Virtual Vault.

View the Help Center Contact Customer Support

We go beyond Support.

We’re your Supporters.

Dealmaking is human work. That's why you get a real supporter with your data room at Virtual Vaults. A specialist in your industry. Someone who calls you, rather than waits for you to call. Someone who helps you make your deals a success.

This is what Customer Support looks like.

Customized Onboarding

The Best Start.

Feel comfortable in your data room immediately. In a call we discuss together how you want to use your Vault, so that it fits exactly into your process.

24/7
Real Support

No Problem.

No complicated choice menus or long holds, but direct professional help and a solution for your question or problem.

Online
Help Center

Teach Yourself.

Get to know your Vault better yourself. Take a quick walk through all the features of Virtual Vaults or browse through our easy FAQ section.

Secure: 256-bit AES encryption, on extra strong USB drives.
Easy: in the original directory structure with index, for easy offline use.
Unique: with hash code; if something changes in the closing USB, the code changes.
Clear: with a comfort letter for the content and instructions for validation.

Closing USB

A closing USB contains a snapshot of your Vault with the documents, reports and audit trail. A notary can add the closing archive to, for example, a purchase agreement.

Testimonials

“The few times that I made use of the help desk - because of my own inexperience -, I was helped quickly and skilfully. Even from abroad, which meant that sometimes it was in the middle of the night in the Netherlands.”

Jan Paul van Woensel, Legal Counsel & Compliance Officer at Mazars Nederland

“We routinely work with Virtual Vaults for M&A and have found them to be a reliable partner. The help desk is always knowledgeable, friendly and timely. ”

Bart Beld, Advisor M&A at Factor Bedrijfsovernames

“The support team is stand-by literally day and night and the friendly, helpful attitude of Virtual Vaults is distinctive in the market.”

Joost Streefkerk, Consultant M&A at Rembrandt Fusies & Overnames

“The support service is very good. Both when opening and closing the data room. Top application with personal attention, where necessary.”

Bart van Helvoort, CEO at Taylor Mates