Success is teamwork.

Our Success Manager is part of your project. Specialized in your industry and driven to get the most out of your Virtual Vault.

Customer Success Hero
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We go beyond Support.

We’re your Supporters.

Dealmaking is human work. That's why you get a real supporter with your data room at Virtual Vaults. A specialist in your industry. Someone who calls you, rather than waits for you to call. Someone who helps you make your deals a success.

This is what Customer Support looks like.

Customized Onboarding

The Best Start.

Feel comfortable in your data room immediately. In a call we discuss together how you want to use your Vault, so that it fits exactly into your process.

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24/7
Real Support

No Problem.

No complicated choice menus or long holds, but direct professional help and a solution for your question or problem.

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Online
Help Center

Teach Yourself.

Get to know your Vault better yourself. Take a quick walk through all the features of Virtual Vaults or browse through our easy FAQ section.

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  • Secure: 256-bit AES encryption, on extra strong USB drives.

  • Easy: in the original directory structure with index, for easy offline use.

  • Unique: with hash code; if something changes in the closing, the code changes.

  • Clear: with a comfort letter for the content and instructions for validation.

Closing USB

A closing contains a snapshot of your Vault with the documents, reports and audit trail. A notary can add the closing archive to, for example, a purchase agreement.

Testimonials

“We routinely work with Virtual Vaults for M&A and have found them to be a reliable partner. The help desk is always knowledgeable, friendly and timely. ”

Bart Beld, Advisor M&A at Factor Bedrijfsovernames

“The few times that I made use of the help desk - because of my own inexperience -, I was helped quickly and skilfully. Even from abroad, which meant that sometimes it was in the middle of the night in the Netherlands.”

Jan Paul van Woensel,Legal Counsel & Compliance Officer at Mazars Nederland

“The support team is stand-by literally day and night and the friendly, helpful attitude of Virtual Vaults is distinctive in the market.”

Joost Streefkerk, Consultant M&A at Rembrandt Fusies & Overnames

“The support service is very good. Both when opening and closing the data room. Top application with personal attention, where necessary.”

Bart van Helvoort, CEO at Taylor Mates